Welcome to our website www.rollingforksvineyards.com! We are grateful you have chosen to support our winery. We are dedicated to provide exceptional products and customer service. In order to do accomplish this and give you consistent service, we work with information that is provided to us through our site, to understand better what our customers want from RFV and what we can provide you both in the tasting room and online.
INFORMATION COLLECTION AND USE
Personally Identifiable Information
When you purchase something from our Site or log in as a member of the RFV Wine Club, as part of the buying and selling process, we collect the personal information you give us including, but not limited to your name, address, email address, date of birth, telephone number, credit card information, and user name. In some instances, we may request that you submit information about other people. For example, if you wish to order a gift for someone you might submit the recipient’s name, email address and mailing address.
We use your personally identifiable information (name, address, email address, etc.) to fulfill your requested order, provide you with information you request, respond to your inquiries about our products or events or to offer products or services that we believe may be of interest to you or to the recipient of a gift from you. If you do not want to receive such communications from us, you may opt out of such communications by sending an email to rfvtastingroom@rollingforksvineyards or by calling the Tasting Room at (xxx) xxx-xxxx.
Non-Personally Identifiable Information
When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser, operating system, the name of the webpages you visit, the time you access our webpages and the length of time you stay on those pages. We collect this information in an effort to understand which pages of our Site are most popular and to improve the visitor experience generally. We may also use this information to help diagnose problems with our server, detect fraud and to administer the Site.
USER NAME AND PASSWORD
You are responsible for maintaining the confidentiality of your user name and password, if applicable, to this Site. You shall be responsible for all uses of your user name and password, whether or not authorized by you. You agree to immediately notify Rolling Forks Vineyards of any unauthorized use of your user name or password.
DISCLOSURE AND SECURITY
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may share some of the information collected (demographics, purchase history, contact information, email address) with our affiliated companies and our advertising agencies for marketing research purposes. If you do not want RFV to disclose personal information about to you to its affiliates or advertising agencies, you may opt out of such disclosure by emailing RFVtastingroom@rollingforksvineyards.com or by calling the Tasting Room at (xxx) xxx-xxxx.
We may sell, transfer, or otherwise disclose user information, including personally identifiable information, to a successor entity in connection with a sale, merger or other corporate change involving Rolling Forks Vineyards.
We do not, under and circumstances, share or sell your information to anyone.
We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.
We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We may collect information about you by using cookies. Cookies are small text files stored on your computer containing information about you. By themselves, cookies do not tell us your email address or other personally identifiable information unless you choose to provide this information by registering at the Site. Once you choose to provide personally identifiable information to this Site, this information may be linked to the data stored in the cookie. Cookies help us to analyze web traffic.
QUESTIONS AND CONTACT INFORMATION